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Remediation program
QLeave is undertaking a program of work to enhance the operational and functional performance of our long service leave schemes.
Through this work, we have proactively identified an error relating to the annual rate of pay calculation collected through quarterly employer returns, for the community services industry scheme.
QLeave apologises for the error and appreciates that this may initially lead to some additional administration.
It is essential we correct the annual rate of pay to avoid any impact on workers’ long service leave entitlements.
Keep reading for more information about the program, which will take place over four stages.
About the program
What is the error?
Previously QLeave advised employers to calculate the annual rate of pay based on a worker’s hourly rate (including any amounts outlined under ordinary wages).
However, under legislation, the annual rate of pay must be calculated based on the rate of pay for the worker’s classification level and pay point outlined in their industrial instrument.
You can find more information about the new annual rate of pay calculation here.
How are we fixing it?
From 5 August 2024, you will need to calculate the correct annual rate of pay for reimbursement claims.
If you have previously claimed reimbursement from QLeave, we will be contacting you to obtain corrected historical information.
For the return due 14 October, you will need to provide the annual rate of pay for all workers based on the new guidance.
Where are we up to?
What have we completed?
- On 5 August we commenced stage 1, which informed all community services employers about the error and the new guidance for calculating annual rate of pay.
- Stage 2 was about ensuring we processed all new claims correctly. We collected current and historical annual rate of pay data from employers. To do this, we engaged Deloitte and used the ClaimsView portal to collect the corrected information and process claims.
- In Stage 3 on 9 September, we started emailing employers who had submitted a claim before 5 August 2024 to register with ClaimsView and provide the annual rate of pay and industrial instrument information for each worker they had made a claim for.
What is next?
- Stage 3 continues as we reach out to more employers about remediating their claims.
- Stage 4 occurs at the time of the July-September returns, which are due on 14 October 2024. All employers must provide the annual rate of pay using the new guidance when they submit their return. This ensures the data is correct from that point forward.
There will need to be further remediation in future to ensure we have the correct annual rate of pay for all workers for all previous service, but for now, we are focused on these initial 4 stages.
We understand that this may initially lead to additional administration for employers and we sincerely apologise to industry for this error. It is essential we correct the annual rate of pay to avoid any impact on workers’ long service leave entitlements.
