Our policies

This class of information in our publication scheme provides information about protocols for delivering our functions and responsibilities.

Building and construction industry

Published information

Summary

Days service – inclusion of periods of leave/aggregation of part days

This policy relates to the calculation of worker’s day’s service if the period of employment includes part-time employment and/or periods of leave.

Rates of pay for long service leave payments

This policy provides guidelines for determining the rate of pay to be used when making long service leave payments.

Contract cleaning industry

Published information

Summary

Registered workers receiving workers compensation

The purpose of this policy is to provide general guidelines crediting service when QLeave is notified of a worker receiving workers compensation benefits resulting from an injury sustained whilst engaged in the contract cleaning industry.

Corporate policies

Published informationSummary

Complaints management

This policy establishes a mechanism for dealing with customer complaints about services or actions

Fraud and Corruption Control Policy and Procedure

This policy provides an overview for the organisation’s response to suspected fraud and corruption.

Gifts & benefits

This policy provides guidance on the ethical considerations and procedures involved in giving or receiving gifts and benefits by employees of QLeave.

Privacy policy

This policy details the requirements for dealing with records and personal information of staff, board directors, workers, employers and other members of the public.

Risk management

The purpose of this policy is to give direction that will allow the management of risk to eliminate or minimise potential costs or losses and to strengthen QLeave’s ability to achieve our objectives.

Mandatory Notification of Data Breaches Policy and ProcedureThe purpose of this policy and procedure is to provide guidance on the mandatory notification of data breaches, ensuring compliance with relevant legislation and protecting personal information.
Complaints about the General Manager (s 48A CC Act) PolicyThis document provides a process as to how QLeave
will deal with a complaint that is suspected to
involve, or may involve, corrupt conduct of the General Manager, as the public official.